Fireflies AI vs Otter.ai vs Microsoft Copilot vs Avoma vs Zoom IQ

Fireflies AI leads the AI meeting-notes category on price + integrations. We tested it head-to-head with Otter.ai (the most popular incumbent), Microsoft Copilot + Teams + Word recap, Avoma (the sales-favourite), and Zoom IQ (the native option) — across transcription accuracy, AI summary quality, CRM sync depth, and free-tier limits.

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Side-by-Side

Full Tool Comparison

Tool	Score	Price	Auto Join	Transcription	Ai Summary	Crm Sync	Free Meetings
Fireflies AI ✓ Our Pick Best depth of integrations + free tier	4.8 / 5	$0–$39/mo	✓ Zoom/Meet/Teams	✓ 100+ languages	✓	✓ HubSpot/Salesforce/Slack	3/mo
Otter.ai Strong transcription; weaker CRM and integrations	4.6 / 5	$0–$20/mo	✓ Zoom/Meet/Teams	✓ English-first	✓	Limited	5/mo/30min
Microsoft Copilot Best for M365-only stacks; expensive per seat	4.5 / 5	$30/seat/mo	✓ Teams only	✓ Built-in	✓ Word recap	✓ M365	✗
Avoma Most sales-fluent coaching and analytics	4.4 / 5	$0–$59/mo	✓ Zoom/Meet/Teams	✓	✓ Sales-focused	✓ Salesforce/Salesloft	Limited
Zoom IQ Fine for Zoom-only shops; no cross-platform support	4.0 / 5	Add-on	✓ Zoom only	✓ Built-in	✓	Limited	✗

Feature Breakdown

What Each Tool Actually Does

Feature	Fireflies AI	Otter.ai	Microsoft Copilot	Avoma	Zoom IQ
Auto-join meetings	✓ Zoom/Meet/Teams	✓	✓ Teams only	✓	✓ Zoom only
Multi-language transcription	100+ languages	English-first	Built-in	✓	Built-in
AI summaries + action items	✓	✓	✓ Word recap	✓ Sales-focused	✓
CRM sync (HubSpot/Salesforce)	✓ Native	Limited	✓ M365 only	✓ Salesforce	Limited
Search across past meetings	✓ AskFred	✓	✗	✓	✗
Free tier (per month)	✓ 3 meetings	5 meetings/30min	✗	✗	✗
Starting price	$18/mo	$16.99/mo	$30/seat	$19/mo	Zoom add-on

Our Verdict

The Winner — and Why

4.8

pixiv.io Editor Score

Fireflies AI — 🏆 Best AI Meeting Notetaker

Fireflies AI wins on depth of integrations and value. Otter.ai matches it on transcription accuracy but costs more and has weaker CRM sync. Microsoft Copilot is the best fit inside a Microsoft-only stack but is expensive per seat. Avoma is the most sales-fluent. Zoom IQ is fine for Zoom-only shops. For most teams, Fireflies AI is the right call.

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Read our full Fireflies AI review →

Quick Pick Guide

Which Tool Is Right for You?

Different tools win for different use cases. Here's the short version:

Choose this if…

Fireflies AI

Best depth of integrations + free tier

Choose this if…

Otter.ai

Strong transcription; weaker CRM and integrations

Choose this if…

Microsoft Copilot

Best for M365-only stacks; expensive per seat

Choose this if…

Avoma

Most sales-fluent coaching and analytics

Choose this if…

Zoom IQ

Fine for Zoom-only shops; no cross-platform support

FAQ

Common Questions

Is Fireflies AI better than Otter.ai?

For most sales and ops teams — yes. Otter.ai is the long-standing incumbent with strong transcription accuracy. Fireflies AI matches its accuracy, ships a more generous free tier, and goes much deeper on CRM sync and Slack/Notion integrations, usually at a lower price.

How does Fireflies AI compare to Microsoft Copilot?

Microsoft Copilot is the right pick inside a Microsoft-only stack (Teams + M365 + Dynamics). Fireflies AI is better when your team runs mixed platforms (Zoom, Meet, Salesforce, HubSpot, Slack, Notion) and you want one tool that works across all of them.

Is Fireflies AI free?

Yes — Fireflies AI has a free tier with 3 recorded meetings per month. The Pro plan ($18/mo) adds unlimited meetings, AI summaries, and CRM sync. Business ($39/mo) covers team collaboration and advanced analytics.

Is Fireflies AI SOC 2 + GDPR compliant?

Yes — Fireflies AI is SOC 2 Type II certified and GDPR compliant. It supports data residency controls on Business and Enterprise plans, but if you have hard regulatory requirements, validate the current controls with their compliance team before signing.